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At TPPC USA, we take pride in delivering high-quality, custom-printed, and sustainable packaging solutions. Customer satisfaction is our top priority. If you are not satisfied with your order, please review our return and refund policy below.
We accept returns and issue refunds under the following conditions:
• Damaged or Defective Items – If you receive a product that is damaged, defective, or misprinted due to our error, you must notify us within 7 days of receiving your order.
• Incorrect Order – If the items you receive do not match your order specifications, we will replace them or issue a refund.
• Non-Customized Products – Unused, unopened, and non-customized items may be returned within 14 days of receipt for a refund or exchange.
• Custom-Printed Products – Due to the personalized nature of our custom-printed paper bags and food boxes, we cannot accept returns unless the product is defective or incorrect.
• Used or Opened Items – Products that have been used or partially consumed are not eligible for returns.
• Sale or Clearance Items – Items marked as final sale or clearance are not eligible for returns or refunds.
1. Contact Us – Email our customer support team at [Your Contact Email] within the eligible return period with your order number, a description of the issue, and clear photos of the product.
2. Approval & Instructions – If your return is approved, we will provide instructions on how to proceed, including shipping details if necessary.
3. Refund Processing – Once we receive and inspect the returned product, we will process your refund within 5-7 business days to your original payment method.
If you need a replacement due to damage or an incorrect order, we will send a new product at no additional cost.
• Orders can be canceled within 24 hours of purchase for a full refund.
• After 24 hours, cancellations may not be possible, especially for custom orders already in production.
• TPPC USA will cover return shipping costs for defective or incorrect items.
• If you return a non-defective, non-custom product, you are responsible for return shipping costs.
For any questions or concerns regarding our return policy, please contact our support team at info@tppcusa or call 832 471 7949.
Thank you for choosing TPPC USA!
